Schedule a Visit

Visitor Guidelines

We are allowing supervised scheduled visits again. Visits must be scheduled in advance by the responsible party, in order to accommodate resident and family requests.

Please reach out to the Activity Director; A.J. Bowline, M-F 10 am –5:30 pm to schedule a visit Tel: (650) 961-6161 or email:

  • Visits MUST BE scheduled at least 24 hours in advance in order to accommodate the preferred date/time. Visiting hours are 10:00 am –5:30 pm daily. Saturday/Sunday visits must be scheduled with Activity Director no later than Friday before 5:30 pm in order to accommodate the preferred date/time.
  • Each visit may not exceed 30 mins. Visitors arriving more than 15 minutes late may need to have their visit rescheduled.
  • In-person visits can be scheduled for residents that are COVID-19 negative or COVID-19 recovered. Residents that are in COVID-19 positive or in transmission-based precautions will continue to receive virtual visits.
  • Indoor visitation will be allowed for all residents regardless of vaccination status except in the following situations:
    ∗Unvaccinated residents, if the county positivity rate is > 10% and <70% of residents in the facility are fully vaccinated.
    ∗Residents with confirmed COVID-19 infection whether vaccinated or not until they have met the criteria to discontinue transmission-based precautions.
    ∗Residents in quarantine, whether vaccinated or not, until they have met the criteria for release from quarantine. Indoor visitation during an outbreak will be suspended until the facility completes Response Driven Testing.


Upon Arrival:

  • Wash and/or sanitize hands
  • Comply with screening
  • Do not enter the building unless directed
  • Review Visitor guidelines
  • Wear face mask
  • Wait for further instructions
  • Follow Core Principles of COVID-19 infection prevention
  • Sign-In log attesting that you have read and reviewed the visitor guidelines and COVID-19 education and agree to comply.
  • Maintain social distancing. The visitation area is marked to assist you.
  • Avoid touching your face or adjusting your mask. If you note that this has occurred, sanitize your hands using the sanitizing station.
  • Visitors may bring food or drink that meets the resident’s diet consistency /texture per physician order and cannot be shared. The visitor may bring water for personal use, but must not share.
  • All visitors should wear appropriate facial covering during the visit and should maintain 6-ft. physical distancing. Fully vaccinated visitors and fully vaccinated residents may have brief, limited physical contact such as a brief hug, holding hands, or grooming.
  • Surfaces will be sanitized between visits to reduce the risk of exposure or transmission of COVID-19.

If visitor guidelines are not observed, staff may provide redirection or terminate visits to reduce the risk of exposure or transmission of COVID-19.

Outdoor visitation is contingent upon weather. If inclement weather exists, the visit will be rescheduled.

  • Visitors must agree to answer all screening questions and have temperature read. If the visitor triggers yes for any screening questions or has had close contact with someone with COVID-19 infection in the prior 14 days (regardless of vaccination status) the visit will not occur to reduce the spread/exposure to COVID-19. Visitors are encouraged to perform antigen tests prior to indoor visits. It is not required to be tested or vaccinated in order to visit.
  • Activity Staff/Designated Staff will accompany the resident during the visit, keeping with the 6 feet social distancing guidelines. Visits are limited to 1 visitor at a time visit per resident per day. The facility encourages families to limit the frequency of visitations in order to accommodate for all residents to have visitations by their families.

Core Principals of COVID-19 Infection Prevention

  • Screening of all who enter the center for signs and symptoms of COVID-19 (e.g., temperature checks, questions or observations about signs or symptoms), and denial of entry of those with signs or symptoms such as fever, chills, muscle ache, shortness of breath, nausea/ vomiting, diarrhea, and loss of appetite taste or smell. Or who exhibit signs and symptoms or who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of the visitor’s vaccination status).
  • Hand hygiene (use of alcohol-based hand rub is preferred).
  • Face covering or mask (covering mouth and nose).
  • Social distancing at least six (6) feet between persons.
  • Instructional signage throughout the center and proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable center practices (e.g., use of face-covering or mask, specified entries, exits, and routes to designated areas, hand hygiene).
  • Cleaning and disinfecting high frequency touched surfaces at the facility often, and designated visitation areas after each visit.
  • Appropriate staff use of Personal Protective Equipment (PPE).
  • Effective cohorting of patients (e.g., separate areas dedicated to COVID-19 care).
  • Patient and staff testing conducted as required.
  • The use of physical barriers can further reduce the risk of transmission.


COVID-19 Information and Precautions

We recognize that nursing homes and assisted living facilities are at high risk for contracting and spreading infectious diseases including COVID-19 (Coronavirus Disease 2019). Our utmost concern is for the health and well-being of each of our residents and to ensure our staff is healthy and able to continue to care for residents.

We continue to take cautionary measures and follow CDC guidelines. We are also receiving information from state and local officials. Please review this information and see the precautions we are taking to protect against COVID-19.

The measures we are taking include:

  • Clear and constant communication with staff, residents, and visitors
    • Posting signs and reminders at the facility
    • Communicating verbal answers from staff to residents and visitors
    • Posting information to our website
  • Protection with our workforce includes:
    • Screening employees and residents for symptoms of acute respiratory illness (fever, cough, difficulty breathing)
    • Sick leave policies are non-punitive and flexible
    • Encouraging sick employees to stay home and call in replacement staff
    • Training and ensuring proper use of personal protective equipment (PPE)
  • Protection with our residents includes:
    • Separating residents who show respiratory symptoms away from others
    • No field trips and activities outside the facility
    • Having activities that allow residents to maintain safe distances from others
    • Allowing for in-room dining to reduce the risk of spreading disease
    • Increasing cleaning in common areas (therapy rehabilitation area, dining area, activity area, lobby area, etc.)
  • Protection of all visitors, vendors, and deliveries includes:
    • Restriction of all visitors (only “end of life” exceptions made)
    • Restriction of all vendors (attention to social distancing recommendations)
    • Encouraging family and friends to reach out socially (phone call, video conferencing) to residents to help with feelings of loneliness and isolation

We appreciate the confidence and trust you have in us to care for family members. We will keep you informed as we navigate the ongoing situation.